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Customer support > Customer support FAQ

Customer Support FAQ

Frequently Asked Questions

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Brilliant & Brilliant B
How to reduce laser output energy for the Brilliant and Brilliant B?
For the Brilliant and Brilliant B lasers, factory parameters are set at full energy. To reduce the output energy, increase the QS delay parameter.
This parameter is accessible from the remote box in the Q-switch menu.

When to change flashlamps and how to maintain the cooling group?
Flashlamp warranty is for 30 millions shots (80% of energy).
After warranty, it is recommend to change flahslamps every 6 months. When changing flashlamps, it is highly recommended to change both the coolant and deionising filter.
Ultra
Can I add harmonic modules to my Ultra laser?
Not readily. The Ultra is factory configured to your wavelength requirement in a ruggedized package. Doing so eliminates the need to phasematch or tweak your laser. Consequent harmonic changes must be done by return to Quantel.

Does the Ultra require a constant flow of Nitrogen?
No. The Ultra is NitroSealed meaning it is o-ring sealed and purged with dry nitrogen before we ship it to you.  We ask that you purge your laser again only when you change a lamp.

How can I extend the life of my Ultra or CFR laser?
Your Ultra laser will provide years of trouble free service providing you perform these two simple tasks.
1.    Circulate your pump every 2 weeks.
2.    Replace your deionization filter every 6 months. 

Can I change the flashlamp in an Ultra myself?
Yes.  You can change an Ultra lamp easily without having to realign the resonator. Follow the steps from the manual.
All products using RS232 serial port - Hyper Terminal
Service Bulletin - Hyper Terminal
Windows 7 no longer includes HyperTerminal. This bulletin could be useful for any of Quantel products that use RS232 serial port that customers interface with.

Download the Service Bulletin


bulletin that focused on the fact that Windows 7 no longer includes HyperTerminal. So in essences this bulletin could be useful for any of our products that use RS232 serial port that customers interface with.

 

EverGreen
Service Bulletin - How to Fill Your Evergreen with Coolant
Download the Service Bulletin

bulletin that focused on the fact that Windows 7 no longer includes HyperTerminal. So in essences this bulletin could be useful for any of our products that use RS232 serial port that customers interface with.